You can contact us to initiate any type of return or exchange. Please contact us within 3 business days of delivery.

Contact Us

All blind box sales are final. We don’t offer refunds, returns, or exchanges for shipped blind box products unless you meet a very specific exception of coming in-store to return the products (see next question).

Possibly. If you bring the product in person to our retail location, and it's:

• Unopened

• Undamaged

• In like-new, original condition
  …and you’ve got your receipt, we may consider a return or exchange at our discretion.

As always, feel free to contact us at any time!

We got you. All shipped items are insured. Here’s what to do:

1. Email us within 3 days of delivery.

2. Include photos of the item, packaging, and shipping label.

3. We’ll help you file a claim with the carrier to get your money back.
   Note: We don’t issue the refund ourselves—the shipping provider handles that part.

That’s the nature of blind boxes. Items are random and collectible. We can’t guarantee specific styles or figures, and we don’t accept returns based on personal preference.

SOMETIMES we have open boxes in our retail store and we can trade for those in-store only.

Unfortunately, we can’t guarantee availability of specific items, even at the same value. If we do decide to issue a remedy, it will usually be in the form of a store credit equal to your original purchase price, based on your receipt.

As always we are just a phone call or visit away!

Market value fluctuates, and collectibles can increase or decrease in demand. We honor the original purchase price only. We do not adjust for price differences due to changing resale values or trends.

By making a purchase online or in-store, you’re agreeing to all the above policies and disclaimers. We reserve the right to update these terms at any time.

Email us at hello@orangeclawclub.com or visit our shop at 310 E 4th St, Santa Ana, California 92701. We're here to help.